Dear Sir or Madam,
I have acquired extensive professional experience in various roles, including telemarketer, SEO specialist, sales representative, and customer advisor.
In each organization, I have contributed valuable skills gained from previous positions while actively broadening my expertise and acquiring new competencies.
During my time as a Sales Representative and Customer Advisor, I have come to realize that this is the career path I wish to pursue. I am confident and comfortable interacting with customers both face-to-face and over the phone. I excel in providing consultation, handling customer objections, and responding effectively, which frequently results in successful sales. Additionally, I manage the complaint process efficiently, contributing to high customer retention. I am passionate about this work; engaging with customers aligns with my professional strengths and delivers satisfaction to all parties involved.

Experience
logo santander

Junior Remote Customer Relationship Advisor Select (replacement)
Santander Bank Polska 
09.2025 – 12.2025 
Wrocław

Responsibilities:
  • Professional telephone engagement with prestigious/high-value clients
  • Building and maintaining lasting and professional relationships
  • Needs-based product presentation and sales execution
  • Ensuring superior customer service quality for the ‘Select’ clientele

Saleswoman
ECCO
12.2024 – 06.2025
Wrocław

Responsibilities:
  • Professional customer service and advice on shoe selection
  • Taking care of shoe display
  • Receiving and managing the complaint process
  • Implementing price changes

Saleswoman
Zara
06.2024 – 12.2024
Wrocław

Responsibilities:
  • Professional customer service and advice on clothing selection
  • Cash register and payment terminal operation
  • Product presentation
  • Taking care of product display and order in the store
  • Handling returns, complaints and solving customer problems
  • Taking care of order in fitting rooms

Pollster
Ipsos 
09.06.2024 – 09.06.2024
Wrocław 

Responsibilities:
  • Conducting Voter Surveys
  • Reporting Data During and at the End of the Survey
martesnew

Saleswoman
Martes Sport 
11.2023 – 05.2024
Wrocław

Responsibilities:
  • Professional customer service and advice on the selection of footwear, equipment and clothing
  • Cash register and payment terminal operation
  • Presentation of goods and order in the store
  • Taking care of the display of goods and order in the store
  • Description and securing of goodse

Saleswoman
New Yorker 
09.2022 – 11.2023
Wrocław

Responsibilities:​

  • Customer service
  • Taking care of the display of products
  • Product presentation
  • Describing and securing products
  • Working at the cash register

Real Estate Expert – Intern
Expander Poland
03.2022 – 08.2022
Wrocław

Responsibilities:
  • Preparing real estate offers
  • Customer acquisition
  • Meetings with potential clients
  • Constant contact with customers

Junior SEO 
Insightland
04.2021 – 02.2022
Wrocław

Responsibilities:​

  •  A wide range of link building, including:
    • Searching for high-quality sites (WhitePress, Linkhouse)
    • Proposing themes for Linkbuilding
    • Ordering articles on Textbookers
    • Implementation of articles – WhitePress, Linkhouse and on your own backend (WordPress)
  • E-mail service – contact with copywriters, including: ordering content writing + accounting at the end of the month

Junior SEO 
Strategiczni.pl
03.2020 – 03.2021
Wrocław

Responsibilities:
  • Creating SEO audits
  • Preparing optimization guidelines
  • Analyzing pages for SEO
  • Analyzing content
  • Creating content for SEO
  • Implementing optimization changes
  • Preparing reports on work and presenting them at meetings
  • Contact with the client

Zimmermädchen

JUFA Hotel Salzburg City****
05.2019 – 02.2020
Salzburg

Responsibilities:
  • Maintaining order in hotel rooms
  • Cleaning rooms, bathrooms and hallways
  • Collecting dirty bed linen, towels and bringing fresh ones

Junior SEO
Rocket Media Sp. z o.o.
11.2017 – 04.2019
Wrocław

Responsibilities:
  • SEO audit
  • Linkbuilding for clients
  • Optimization of customer websites
  • Supervision over SEO optimizations
  • Cooperation with webmasters in the implementation of SEO recommendations
  • Adding blog entries on the WordPress platform after prior analysis of keywords
  • Activities in Google Search Console
  • Optimization of business cards in Google My Business
  • Creating monthly reports on customer

Intern
Ceneo.pl
07.2017 – 10.2017
Wrocław

Responsibilities:
  • Website optimization for SEO
  • Search for keywords using Semstorm, Ahrefs, Senuto tools
  • Creating ads in Google AdWords
  • Creating a positioning base

Internet Marketing Specialist
Mr-Concept.pl
12.2015 – 06.2017
Wrocław

Responsibilities:
  • SEO audit
  • Link building – own facilities as well as external sources
  • Building facilities (back sites) for SEO (WordPress)
  • Cooperation with copywriters – for seo, buzz marketing (brandle.pl) and content marketing (Whitepress.pl)
  • Cooperation with bloggers and social media copywriters (Facebook)
  • Keyword analysis, selection of keywords with the greatest potential, niche search
  • Internet monitoring (Brand 24, Monitori) 
keralla research

Telephone interviewer (CATI)
Keralla Research
01.2014 – 11.2015
Wrocław

Responsibilities:
  • Conducting surveys by telephone with the respondent
Training/SEO Events

Marta Wesołowska – speaking, voice in Personal Brand
Course in 2023

https://www.facebook.com/mamy.gadane

  • Interpersonal communication webinars

Festival SEO 
The most important and largest meeting in the SEO industry – 05.2018
https://www.silesiasem.pl/festiwal-seo-2018-katowice

SemKRK #8
SEO/SEM Conference, 09.03.2018 in Krakow

https://www.facebook.com/events/1831917087105720/

SemKRK #7
SEO/SEM Conference, 17.11.2017 in Krakow
https://www.facebook.com/events/398333310581325/

I Marketing & Social Media
I Marketing & Social Media Conference , 25-26.10.2017 in Warsaw
https://www.facebook.com/events/103507896846010/

SemKRK #6 BIG
SEO/SEM Conference, 14.06.2017 in Krakow
https://www.facebook.com/events/111968289353642

Education

Wrocław University of Economics
Master
Management (specialization: Corporate Communication and Public Relations)
2015 – 2017

University of Wroclaw
Bachelor degree
Sociology (specialization: social communication)
2012 – 2015

Skills

Interpersonal skills

  • high level of empathy, customer-oriented attitude
  • ability to establish contacts with other people
  • highly developed communication skills
  • creativity
  • ability to work in a team

Additional skills:

  • analytical skills
  • light pen
  • ease of learning
  • accuracy and very good organization of working time
  • logical thinking skills
  • driving license. B
Knowledge of languages

English
communicative level

German
communicative level

Interested

I used to play African drums a lot in my free time – video below, currently, when I have time, I go to Eko Straż (Wrocław) and help with the dogs ❤️🐶

Link to the fanpage on FB: https://www.facebook.com/EKOSTRAZ,

Instagram: https://www.instagram.com/eko_straz/

Apart from that, I am interested in self-development, health, diet and dog behaviorism.